GENERAL QUESTIONS
WHY ARE YOUR PRICES SO LOW?
We are able to offer lower prices because we print orders in very large quantities. With multiple print jobs on large sheets of paper, we reduce the costs of making additional printing plates and prevents other setup fees. We then pass these savings on to you!
WILL MY DESIGN BE TAGGED WITH YOUR COMPANY CONTACT INFORMATION?
Unlike most of our competitors, we do not print any of our own advertising information on either side of your card.
WHAT PAPER STOCK DO YOU PRINT ON?
Our Business Cards, Postcards, Rackcards, Flyers, Door hangers and Folders are printed on 14-point glossy card stock with optional UV coating. All other products are printed on 100 lb gloss book stock with optional UV coating.
CAN I WRITE OR PRINT ON PRINT PRODUCTS?
UV coated products cannot be printed on, while matte covered products may require commercial printers. Please test using a sample and verify that your printer will work before placing an order. The use of permanent ink marking pens will allow for writing on products.
WILL I RECEIVE THE EXACT QUANTITY I ORDERED?
Most of the time we will print slightly more than what you ordered, for no additional charge. As printing industry trade standards allow for underages of up to 10%, sometimes we will print slightly fewer pieces than you ordered. If you are doing a mailing and need to receive the exact amount ordered, it is best to communicate this to someone in our production department at the time you place your order.
WHY ARE RGB FILES NOT RECOMMENDED FOR PRINT?
The RGB color process and the CMYK color process work in opposite ways. An RGB color scheme forms color through an additive process; to obtain white, all 3 colors are added together, and to obtain black, all 3 colors are removed. In contrast, the CMYK printing process obtains white by omitting all color, and obtains black by using all four colors. RGB files can be converted into CMYK file. In some cases color shifting may occur.
CAN COLORS BE MATCHED IN FULL COLOR PRINTING?
A color will never print out exactly to match its on-screen source. Colors vary from monitor to monitor, and different printers produce different color results. All these variables slightly affect the printed outcome.
CAN I REQUEST A SPOT COLOR?
We print using a 4-color process, meaning that all of our products are printed with Cyan, Magenta, Yellow, and Black inks. We do not use any inks other than CMYK. If you submit a 1, 2 or 3-color graphics file we will convert it to 4-color CMYK process equivalent before printing. We are so efficient and cost effective at printing 4-color work, that 1, 2 and 3 color print jobs would be priced the same as 4-color.
WHAT IS THE TURNAROUND TIME ON MY JOB?
Turnaround varies based on the type of job you are submitting for print. For approximate turnaround times, view product info for that specific item.
HOW DO I VIEW MY PROOFS?
If you have not received a link to view your proofs by email, you just need to login into your customer account, the screen that follows your login, displays all your current & previous order information.
HOW DO I CHECK STATUS OF MY JOB?
You just need to login into your customer account, the screen that follows your login, displays all your order information. You will also see the order status, so you’ll know if there is any pending issue with your order or if your order has already been shipped, etc.
WHAT IF I FORGET MY ACCOUNT PASSWORD?
Just enter the customer account login page, in the login section just below the password entering text box, is a link for password retrieval, click it and your pass word will be sent by e-mail.
WHAT IS CMYK?
Cyan, Magenta, Yellow, and Black. In full-color process printing, CMYK is the standard method for offset printing. In combination they are the four colors used for full color offset printing.
WHAT IS FULL BLEED?
A small amount of size added to all four sides of a file to ensure the background is printed and cut to fill up the entire card as opposed to seeing a white thin line going around the edge of the card.
WHAT IS GANG RUN PRINTING?
In order to achieve efficiency we use the industry standard of “Gang run” printing. It is the method used to place multiple orders onto a single offset sheet. This allows the initial production costs to be spread out over several jobs, greatly reducing the make-ready charges for each customer. This enables us to provide our customers with better pricing.
WHAT IS INCORRECT COLOR SELECTION?
This is when you select a color that doesn’t exist in the color gamut (the available colors in a certain color mode) you are using. In CMYK there are colors that don’t exist within the CMYK color gamut but exist in another color gamut such as RGB. They are referred to as “out of gamut” colors. Out of gamut colors can be seen when they are either viewed in CMYK mode or in the final output when they are printed. Often a new or altered color is seen.
WHAT IS OFFSET PRINTING?
Standard printing process used. The process consist of a plate that makes an inked impression on a rubber-blanketed cylinder which in turn transfers it to the paper. This is the printing process used by all major printing companies as well as newspaper and magazine printers.
WHAT IS PLEASING COLOR?
Color that when printed is close enough to the original color requested without becoming an entirely new color.
WHAT IS RGB?
Red, Green and Blue. RGB colors are associated with television screens and computer monitors, but is not used in offset printing.
WHAT IS SATIN MATTE?
A coated paper characterized by a glare-free finish.
WHAT IS U.V. COATING?
A clear liquid that is applied to a paper to give it a glossy look. It also protects the ink that is printed on the paper.
ORDERING QUESTIONS
CAN I ORDER LOWER QUANTITIES THAN LISTED?
Because of the way your job grouped together with others, our minimums are fixed and we do not offer lower quantities than what is published on our site. But please do shop around, as we offer quantities for less than many other printers charge for lesser pieces.
CAN AN ORDER BE SPLIT INTO DIFFERENT QUANTITIES?
Quantities cannot be split up due to how we print orders. For example, you cannot split up 5000 business cards into two orders of 2500 with different names. A 5000 business card order will be printed on a 5000 sheet press run. If you need two different names, please order two orders of 5000 each.
CAN I ORDER A SIZE NOT LISTED?
Order the smallest size that your print product will fit into. For custom designed orders, be sure to note the final trim size in the special instructions field. On uploaded files, contact us to insure proper file uploads. We will not be held responsible due to improper file submission. EXAMPLE: For a 3″ x 6″ Postcard, order a 4″ x 6″.
HOW DO I PLACE MY ORDER?
Follow the online procedures for placing your order. If you have any difficulties placing your order online, contact us and we would be glad to walk you through the order process.
CAN I JUST EMAIL YOU MY ORDER?
We will only accept your order over email if you are having problems with the online store and you have contacted our Customer Service department for help.
CAN I PLACE AN ORDER BY PHONE?
If you have difficulty or concerns with ordering over the internet, please do not hesitate to give us a call, and we will be glad to walk you through the ordering process.
CAN I CANCEL AFTER I’VE PLACED MY ORDER?
Due to the fast turnaround of our print products, we process jobs as soon as we receive them. No cancellations are available on submitted orders.
CAN I RETURN A JOB AFTER I RECEIVE IT?
All sales are final. All products are carefully inspected before being shipped. If merchandise is defective or damaged upon receipt please contact us after receiving your package. All claims must be made within 72 hours of receipt of your order. Shipping charges will not be refunded. Should your print job contain manufacturing errors and/or defects, we may reprint and ship the job at no charge. On a case by case basis we will investigate and determine if the damage was due to negligence on our behalf. Please contact us during normal business hours so we can handle your request. If a return is granted, you must return delivered product for exchange of newly printed product.
HOW DO I RE-ORDER?
You just need to login into your customer account, the screen that follows your login, displays all your current & previous order information. Select the re-order option on the job you needed.
PRICING QUESTIONS
ARE THERE EXTRA CHARGES FOR BLEED?
Unlike many other companies, all our prices include full bleeds free of charge.
WILL I BE CHARGED BEFORE VIEWING A PROOF?
You will not be charged for viewing a proof for art work you have created using our online designer. For custom art work, we do require a completed order to begin production.
FILE UPLOAD QUESTIONS
HOW SHOULD MY FILES BE SET UP WHEN UPLOADING
? If you reference the file specs page for the item you are purchasing, it will describe all necessary set up procedures.
WHAT RESOLUTION SHOULD I UPLOAD FILES IN?
The correct resolution for submitting files is 300 dpi. Which stands for dots per inch. Some programs have it as ppi (pixels per inch), which is the same value.
DO I NEED TO PROVIDE FONTS WHEN UPLOADING FILES?
If you have properly set up your files, you don’t need to supply fonts when uploading your job. When using Photoshop, make sure to flatten image prior to submitting files. For all vector based programs, convert all text to outlines.
WHAT FILE FORMATS ARE EXCEPTED?
We accept JPG, TIFF, EPS, PDF files, otherwise your files will be rejected. For further information on file formats or file specifications, view the “file specs” page for the product you are interested in.
HOW DO I KNOW YOU HAVE RECEIVED MY FILES?
We automatically update job status of the uploaded artwork in your customer account. To verify that we received your artwork, just log into your customer account to view status of pending jobs.
I’M HAVING TROUBLE UPLOADING MY FILES, WHAT DO I DO?
Problems can vary when trying to upload files. Your internet connection (broadband vs. dialup), file size, and even time of day can cause complications. Be sure to try and successfully open the files again on your end before attempting to upload. If you continue to have issues, contact us for further assistance.
SHIPPING QUESTIONS
HOW MUCH DOES SHIPPING COST?
Shipping costs vary depending on the shipping method you select. You will be prompted to select your shipping method during checkout and you will be able to quote out different options.
CAN I SHIP TO A P.O. BOX?
Due to the extreme weight of printed material we cannot ship to a Post Office Box. If you entered a P.O. Box as your shipping address when placing your order online, your order will placed on hold until we have contacted you and received a physical Ship To Address.
CAN I CHANGE MY SHIPPING AFTER I PLACED MY ORDER?
We ask that you carefully plan both the anticipated turnaround time and the time to ship to your final destination as it is very difficult to process Shipping Changes once an order has been placed. We process hundreds of orders each day, and within minutes of receiving your order our Shipping and Fulfillment Department is already scheduling your ship date and preparing your labels.
HOW CAN I TRACK SHIPPING OF MY ORDER?
On the day that your order ships from our printing facility, tracking numbers will be sent to the same email address on file for your account. While every attempt is made to deliver your tracking numbers, email is not a 100% accurate method of delivery. Alternatively, you can login into you customer account to check your order status.
I HAVEN’T RECEIVED MY JOB, WHAT DO I DO?
Check to see if your order is still within the turnaround period required specified in the product info page for that item. Remember to account for shipping schedule selected. If files you submitted have any of production errors, your job must be placed on hold until the problem is corrected. We will make every attempt to contact you and will keep a log of these attempts. In rare cases, packages do sometimes get lost in transit. If you happen to be one of those unlucky few, you should immediately make a claim with the shipping company responsible for the error. If the tracking number indicates that your package has been delivered to your address, we cannot be held responsible, and it will be up to you to dispute delivery with the carrier.
MY PACKAGE ARRIVED DAMAGED, WHAT DO I DO?
If your package appears to have been damaged in transit, please have the delivery person notate their records before signing for the package, call & notify the carrier immediately upon discovery of any damage. If necessary we’ll help work with them to file a claim and resolve the incident.